Frequently Asked Questions
Clear answers about what Euvola is, how it works, what is included, and what to expect before you order.
Product Basics
Quick clarity on what Euvola is and what it is not.
What is Euvola?+
Euvola is an emotional AI companion device designed for voice-and-avatar interaction at home. It is built to provide a more personal, present, and continuous companion experience than a typical chatbot or tablet app.
Is Euvola a medical or mental health device?+
No. Euvola is not a medical device and does not diagnose, treat, or prevent any physical or mental health condition.
- Euvola is designed for emotional companionship and everyday interaction.
- It is not a substitute for therapy, clinical care, or emergency support.
Does Euvola have a camera?+
No. Euvola does not have a camera.
- Euvola includes a human presence sensor.
- When someone approaches, it can detect presence and proactively start interaction or conversation.
How is Euvola different from a tablet or chatbot?+
Euvola is a dedicated companion device, not a general-purpose tablet or a text-first chatbot.
- It combines dedicated hardware with companion-focused interaction.
- The experience is designed around presence, continuity, and personalization at home.
Personalization & Experience
How setup works and what kind of results to expect.
How do I create a personalized companion?+
You can create a personalized companion by uploading a photo and a short voice sample, then following the setup flow to shape the look, voice, and style of the companion experience.
What can one photo and a 30-second voice sample do?+
One photo and a short voice sample can help generate a personalized visual and voice-based companion experience.
- Results may vary depending on source quality, clarity, and suitability.
- Euvola is designed for personalization, not guaranteed one-to-one reconstruction.
Does Euvola need Wi‑Fi all the time?+
Yes. Euvola currently depends on Wi‑Fi for setup, service access, and the overall experience.
- At this stage, Euvola should not be understood as a fully offline device.
Will Euvola pretend to be a real person?+
No. Euvola is designed to create a personalized companion experience, not to misrepresent reality or replace a real person.
Pricing & Subscription
What you pay, what is included, and how service works over time.
How much does Euvola cost?+
Euvola’s current order price is $299, compared with a retail price of $399.
- The official order page always shows the latest price and offer.
Does Euvola require a subscription?+
Euvola comes with a period of premium subscription service included with the device.
- After the included premium period ends, the device remains usable.
- Premium subscription unlocks additional advanced capabilities.
What is included with the device?+
The standard package includes the device, a charging cable, and a user manual.
- Any additional services or benefits should be confirmed on the official checkout page.
What happens after the included premium subscription ends?+
After the included premium subscription ends, the device still works for ongoing use.
- Premium subscription is for unlocking additional advanced features and service capabilities.
Privacy, Shipping & Support
Essential trust and purchase-readiness questions before checkout.
How is my data handled?+
Euvola is designed with privacy and user trust in mind. For the most accurate details on handling and storage, please review the official privacy policy.
When will Euvola ship?+
Shipping timing depends on order status and destination. The most accurate estimate is shown during checkout or in your order confirmation.
What if I’m not satisfied with my purchase?+
Please review the official return policy for the latest eligibility, conditions, and return instructions. The policy page is the final source of truth.
How do I contact support?+
You can reach the Euvola support team through the official support channels listed on the website.
- For faster help, include your order email and a short description of the issue.
Still have questions? Contact our support team:
support@geteuvola.com