Frequently Asked Questions

An AI companion is software or a physical device designed for repeated, personalized interaction rather than one-off answers. People may use one for daily conversation, reflection, routine, reminders, or a familiar presence at home. It can support everyday life, but it should not replace human relationships, therapy, caregiving, or emergency help.

A general chatbot is usually task-centered: it answers a question, writes something, or helps complete a job. An AI companion is designed around continuity, with a stable persona, repeated conversation, personalization, and often memory. The label alone proves nothing, so buyers should compare memory controls, privacy, emotional boundaries, and long-term cost.

Euvola is a dedicated AI companion hardware device for home use. It is designed for voice-first conversations with a personalized on-screen avatar, not as a general-purpose tablet, phone app, or text-only chatbot.

No. Euvola does not have a camera. It does include a human presence sensor, so it can notice when someone approaches and start interaction more naturally without using camera video.

No. Euvola is for companionship, everyday conversation, and reminders. It cannot diagnose or treat health conditions, provide medical advice, confirm whether medication was taken, notify family about missed medication, detect falls, call 911, or handle emergencies.

Euvola is not a fit if you need a medical alert device, fall detection, emergency calling, clinical care, offline operation, or a product that lets family members read conversations. It is best for people who want a home companion for voice conversation, routine prompts, and personalization.

Euvola may use a photo, a short voice sample, conversation audio and text, and long-term memory. Photos and voice samples are deleted after generation. Original conversation audio and text are deleted after model processing. Long-term memory is saved so the companion can remember important context, and users can choose to delete it.

When model improvement is enabled, photo, voice, and conversation data may be used to improve models. You can turn model improvement off at any time. Long-term memory is not used for model training.

Yes. Long-term memory is user-controllable and can be deleted by the user. Generated avatar and voice assets remain available after Premium ends unless the user chooses to delete relevant data.

Open the account deletion page and follow the instructions to submit your request. Make sure you use the email address connected to your Euvola account.

Euvola allows personalization from public figures and deceased loved ones, but users must have the rights or permission to use the photo and voice materials they provide. Impersonation, fraud, scams, and deceptive uses are prohibited, and Euvola includes content safety review.

Euvola’s current official-site price is USD $299, saving $100 from the USD $399 MSRP. Amazon Business or B2B pricing is available, and worldwide shipping is free. The final price is the price shown on the official checkout page or Amazon checkout page.

No. Core Euvola features do not currently require an active subscription. A device purchase includes a Premium service period, but the core companion experience does not stop when that period ends.

After Premium ends, Euvola can still chat. Existing avatars, personalized voices, and long-term memory remain available. Chat count, chat duration, model capability, and long-term memory use are not limited after Premium ends. Future Premium features may include more romantic models, richer facial expressions, and body motions.

The package includes the Euvola device, a charging cable, and a setup guide. A power adapter is not included.

Euvola is suitable for older adults, including users with dementia or Alzheimer’s, as a companion and reminder device. It is recommended for ages 18+, and children can use it when an adult purchases and sets it up. It should not replace caregivers, medical care, or emergency systems.

Remote setup is planned, but family messaging, photo sending, conversation viewing, conversation summaries, family accounts, and permission management are not currently available. Euvola can create medication and schedule reminders, but it cannot confirm medication intake or notify family about missed medication.

Euvola requires Wi-Fi for chatting and service access. It does not currently provide offline functionality. The battery lasts for several hours, but plugged-in use is recommended; the battery is best treated as temporary backup. Euvola supports charging while in use.

Euvola currently supports Chinese, English with multiple accents including US and UK, Japanese, Korean, French, German, Spanish, Portuguese, Russian, Arabic, Hindi, Indonesian, Thai, Vietnamese, Malay, Dutch, Swedish, Finnish, Polish, Czech, and Greek. Features are the same across supported languages, though recognition quality may vary by language, accent, environment, and voice. Special optimization for accents and older voices is planned.

Euvola supports global shipping and can be purchased outside the United States. Official-site orders ship by air mail within 3 days, with typical delivery of 5 to 15 days depending on destination. Amazon Prime or FBA shipping is available where shown by Amazon.

Euvola has a 30-day return window. For non-quality returns, the buyer pays return shipping. For quality-related returns or exchanges, Euvola covers shipping. Euvola includes a 3-year warranty. Amazon purchases follow Amazon’s return process.

Email support@geteuvola.com. Euvola’s support response commitment is 24 hours. Include your order channel, order email, and a short description of the issue for faster handling.